Frequently Asked Questions

RawTail is a raw frozen dog food brand that provides minimally processed, high-protein meals made from fresh meat, bone mix, and natural ingredients designed to support your dog's overall health and vitality.

Unlike kibble or heavily processed foods, RawTail meals are raw, fresh, and free from artificial preservatives. We focus on simple, nutrient-rich ingredients that align with a dog's natural diet.

Yes. RawTail is suitable for all breeds. Feeding quantity depends on your dog's weight, age, and activity level.

We source fresh, high-quality meat from trusted suppliers. While it is handled in food-grade environments, it is processed specifically for pet consumption.

No. RawTail products are free from artificial preservatives, fillers, and synthetic additives.

Our meals are designed following widely accepted raw feeding principles. We always recommend consulting your veterinarian before changing your dog's diet.

Yes. Puppies can eat raw food, but portion sizes and nutritional balance must match their growth needs. Consult your vet for guidance.

Yes. Many senior dogs benefit from high-protein raw diets, especially for muscle maintenance and coat health.

Gradually introduce RawTail over 5–7 days by mixing it with your dog's current food, increasing the raw portion daily.

Typically, feed 2–3% of your dog's body weight daily. Highly active dogs may require slightly more.

Yes, when handled and stored properly. Dogs have shorter digestive tracts and strong stomach acids designed for raw diets.

We do not add any hormones or antibiotics to our products.

Frozen RawTail products typically last up to 3 months when stored properly at -18°C.

Keep the product frozen. Thaw required portions in the refrigerator before feeding.

We do not recommend refreezing thawed food as it may affect quality and safety.

Our minced meat and bone mix products are grain-free. Our complete meal includes raw rice and vegetables for balanced nutrition.

No. It is raw and part of the balanced meal mix.

Bone mix provides natural calcium and phosphorus essential for strong bones and teeth.

Yes, when ground properly. Our bone mix is finely processed for safe digestion.

Many pet parents report improved coat shine, reduced itching, and better skin health after switching to raw.

Minimum order is 3 packs for minced meat and bone mix, and 2 packs for complete meals.

Choose your preferred product and quantity. Deliveries are scheduled twice a week with prepaid billing.

Yes. You can pause anytime from your account dashboard.

Yes. There are no long-term commitments.

Log in to your account and update quantity, address, or schedule before the next billing cycle.

Our team will attempt re-delivery or contact you for rescheduling.

Subscription pricing is already optimized for value compared to one-time orders.

We deliver twice per week to ensure freshness.

Yes, subject to minimum order requirements.

Delivery slots are assigned based on your location and selected schedule.

You will receive updates via SMS or WhatsApp once delivery is scheduled.

Yes, before the next scheduled dispatch.

Please ensure someone is available to receive and freeze the product immediately.

Currently, we operate on prepaid orders for subscription and one-time purchases.

Delivery charges may apply depending on your area and order size.

Currently, we operate in select areas. Enter your location on checkout to confirm availability.

We use insulated packaging and temperature-controlled handling to maintain freshness.

Products can stay outside for short durations during delivery but should be frozen immediately upon receipt.

Delivery schedules depend on your location. Weekend slots may be available.

Contact our support team immediately with photos, and we will assist you.

We accept UPI, credit/debit cards, and other secure online payment methods.

Yes. All transactions are processed through secure, encrypted payment gateways.

Yes. You can sign in using your Google account for faster checkout.

Your email is linked to your Google account and cannot be changed for security reasons.

If you signed up manually, yes. If using Google login, the email is fixed to that account.

Use the login page or contact support for assistance.

You can reach us via WhatsApp, email, or the contact form on our website.

Refunds are evaluated on a case-by-case basis for quality-related issues.

Transition gradually. If concerns persist, contact us for guidance.

We welcome feedback! Reach out via our contact page or WhatsApp.